Refund & Cancellation Policy

At , we strive to provide seamless digital services. However, we understand that technical issues can occur. If a transaction is completed but the service is not delivered within 24 hours, you are entitled to a full refund.

1. Failed Transactions

If your bank account or card has been charged but the service (Recharge/PAN/Wallet update) has not been delivered, please wait for 24 hours. Most failed transactions are automatically refunded by the bank. If not, contact us at .

2. Information Required for Refund

To process your refund faster, please include the following details in your email:

• Transaction Value: Exact amount charged.
• Transaction Date: Date and time of the attempt.
• Order/Reference Number: From your history or bank SMS.

3. Investigation & Timeline

Once we receive your request, our team will investigate the incident with our banking partners. If it is confirmed that the service was not delivered, the money will be refunded to your original payment method within 7 working days.

4. Incorrect Information

Please be advised that is not responsible for any purchase or recharge made for an incorrect account number or ID provided by the user.